Losing your Pilot Rewards card can be a frustrating experience, but there are a few steps you can take to protect your account balance and get a new card. Here’s what you need to do if you’ve lost your Pilot Rewards card:
1. Act quickly: As soon as you realize that your Pilot Rewards card is lost or stolen, it’s important to take action immediately. The sooner you report the loss, the better chance you have of protecting your account balance and preventing any unauthorized use of your card.
2. Deactivate the lost card: The first thing you should do is contact Guest Services at 1-877-866-7378 to have your lost card deactivated. This will prevent anyone from using your card and accessing your account balance. It’s important to report the loss as soon as possible to minimize any potential damage.
3. Register your new card: Once you have reported the loss and deactivated your old card, you will need to get a new Pilot Rewards card. You can do this by visiting an in-store kiosk or cashier at any Pilot or Flying J location. They will be able to issue you a new card and help you register it to your account.
4. Update your account information: After receiving your new card, you will need to update your account information. This includes linking your new card to your existing account and ensuring that all your personal information is up to date. This will help ensure that you continue to receive all the rewards and benefits associated with your Pilot Rewards membership.
5. Take preventive measures: Losing your Pilot Rewards card can be a hassle, but there are steps you can take to prevent future losses. Consider using a cardholder or wallet specifically designed for keeping track of your loyalty cards. Additionally, make sure to keep your card in a safe place and avoid leaving it unattended in public areas.
If you’ve lost your Pilot Rewards card, it’s important to act quickly by deactivating the lost card and getting a new one. By taking these steps, you can protect your account balance and continue to enjoy all the rewards and benefits of being a Pilot Rewards member.