To return a damaged Tervis product, such as a tumbler, you will need to contact Tervis Customer Service at 1-866-886-2537 before mailing it in. It is important to confirm with them first to ensure that your product is eligible for a replacement.
Tervis has a warranty policy in place where they will replace products that have defects in material or workmanship. This means that if your tumbler has any issues that are a result of faulty materials or craftsmanship, Tervis will replace it for you. However, it’s important to note that this warranty does not cover accessories.
When contacting Customer Service, make sure to provide them with all the necessary information about your damaged tumbler. This includes details about the defect you’ve noticed, how it occurred, and any other relevant information that may help them assess the situation. The more information you can provide, the better they will be able to assist you.
Once you have spoken with Customer Service and they have confirmed the eligibility of your tumbler for a replacement, they will provide you with instructions on how to proceed with the return. They may ask you to send in the damaged tumbler for visual inspection to verify the defect.
When mailing in your tumbler, it’s important to package it carefully to prevent any further damage during transit. You can use bubble wrap or other protective materials to ensure that the tumbler is secure and well-padded. Additionally, consider using a sturdy box or envelope that can withstand the shipping process.
Include your contact information, such as your name, address, and phone number, inside the package so that Tervis can easily identify your return and contact you if needed. It may also be helpful to include a brief note explaining the issue with your tumbler and referencing your previous conversation with Customer Service.
Once Tervis receives your returned tumbler, they will conduct a visual inspection to confirm the defect. If the defect is confirmed, they will proceed with replacing the tumbler for you. It is important to note that the exact timeline for the replacement process may vary, so it is recommended to follow up with Customer Service if you have any concerns or questions.
In my personal experience, I have found Tervis Customer Service to be helpful and responsive. They have always been willing to assist with any issues I have had regarding their products. The warranty policy they have in place gives me confidence in their commitment to quality and customer satisfaction.
Returning a damaged Tervis tumbler may seem like a hassle, but the warranty and support provided by Tervis make the process relatively straightforward. By contacting Customer Service and following their instructions, you can ensure that your damaged tumbler is replaced promptly and hassle-free.