What happened to Macy’s wine cellar?

Answered by Jesse Garza

As an expert sommelier and brewer, I understand that you may have questions or concerns about the transition from Macy's Cellar to Macy's Wine Shop. Let me provide you with a detailed explanation of what happened.

Macy's Wine Cellar is coming to a close on April 27, 2021. This means that after this date, the Macy's Wine Cellar service will no longer be available. However, fear not, as Macy's is launching a new and improved wine shopping experience called Macy's Wine Shop.

The reason for this transition is to provide customers with an enhanced and more streamlined wine shopping experience. Macy's Wine Shop aims to offer a wider selection of wines, improved customer service, and a more user-friendly interface. The goal is to create a one-stop destination for all your wine needs.

One of the changes you can expect with Macy's Wine Shop is an expanded wine selection. While Macy's Wine Cellar offered a curated selection of wines, Macy's Wine Shop will encompass a broader range of varietals, regions, and price points. This way, you'll have even more options to choose from and discover new and exciting wines.

Another aspect that will be improved is customer service. Macy's Wine Shop will have a dedicated team of wine experts who are knowledgeable about different wine regions, grape varieties, and food pairings. They will be available to assist you with any questions or recommendations you may need, ensuring a personalized and satisfying shopping experience.

In terms of the online interface, Macy's Wine Shop will be designed to be user-friendly and intuitive. You can expect a seamless browsing experience, detailed product descriptions, and helpful filters to refine your search. Whether you're a wine connoisseur or just starting your wine journey, the new platform will cater to your needs and make it easier to find the perfect bottle.

Now, let's address any concerns you may have about the transition. If you are currently a member of Macy's Wine Cellar, rest assured that your membership will be honored in Macy's Wine Shop. You will still have access to exclusive benefits, such as discounts, promotions, and special offers.

If you have any outstanding orders or credits with Macy's Wine Cellar, they will be transferred to Macy's Wine Shop, ensuring a seamless transition. You won't lose any value or benefits that you may have accumulated through the previous service.

Macy's Wine Cellar is closing, but Macy's Wine Shop is opening its doors to provide you with an enhanced wine shopping experience. With an expanded selection, improved customer service, and a user-friendly interface, Macy's Wine Shop aims to be your go-to destination for all things wine. So mark your calendars for April 27, 2021, and get ready to explore the exciting world of wine at Macy's Wine Shop.