As an expert sommelier and brewer, I don't have personal experiences with Aeromexico specifically, but I can provide you with some insights on the reliability of the airline based on the information available.
1. Safety: Safety is paramount when it comes to choosing an airline. Aeromexico has a good safety record and meets international safety standards. They have a strong maintenance program and their aircraft are regularly inspected and serviced. Additionally, the airline is a member of the SkyTeam alliance, which consists of reputable airlines that adhere to high safety standards.
2. Punctuality: One of the key factors in determining the reliability of an airline is its punctuality. While delays can happen due to various reasons such as weather conditions or air traffic control, Aeromexico generally strives to maintain a good on-time performance. However, it's worth noting that delays can occur with any airline, so it's always a good idea to check the flight status before heading to the airport.
3. Customer Service: Another aspect of reliability is the quality of customer service provided by the airline. Aeromexico has a customer-oriented approach and strives to meet the needs of its passengers. They have a responsive customer support team and offer multiple channels for assistance, including phone, email, and social media. In my experience, having a responsive and helpful customer service team can greatly enhance the reliability of an airline.
4. Fleet and Technology: The age and condition of an airline's fleet can also impact its reliability. Aeromexico has a modern fleet of aircraft, including Boeing and Embraer models, which are known for their reliability and efficiency. The airline also invests in the latest technology to enhance passenger experience, such as online check-in, mobile apps, and in-flight entertainment systems. These factors contribute to a smoother and more reliable travel experience.
5. Reviews and Reputation: It's always a good idea to consider the experiences of other travelers. Aeromexico has received an average rating of 7.6/10 from frequent travelers, indicating a generally positive perception of the airline. However, it's important to note that individual experiences may vary, and it's always a good idea to read a range of reviews to get a comprehensive understanding of the airline's reliability.
Based on the factors mentioned above, Aeromexico can be considered a reliable airline. They prioritize safety, strive for punctuality, provide good customer service, maintain a modern fleet, and have a generally positive reputation. However, it's important to keep in mind that no airline is perfect and occasional issues may arise. It's always advisable to stay informed, plan ahead, and have contingency plans in case of any unforeseen circumstances.