The noun form of insolent is insolence. Insolence refers to contemptuously rude or impertinent behavior or speech. It is the quality or state of being insolent. When someone displays insolence, they show a lack of respect, manners, or humility in their actions or words.
Insolence can manifest in various ways, such as speaking disrespectfully or rudely to others, disregarding authority or rules, or displaying arrogance and superiority. It is a behavior that is often seen as offensive and inappropriate in social interactions.
Personally, I have encountered instances of insolence in the hospitality industry, particularly when dealing with difficult customers. There have been occasions when customers have displayed insolence by speaking condescendingly or rudely to me or my colleagues. Such behavior can be challenging to handle, as it requires maintaining professionalism while also standing up for oneself and addressing the issue appropriately.
In the context of sommeliers and brewers, insolence can sometimes arise when individuals perceive themselves to be experts in their field and belittle or dismiss the opinions or knowledge of others. This can create a negative and unwelcoming atmosphere, which is detrimental to the overall experience and growth of the industry.
To summarize, insolence is the noun form of insolent and refers to contemptuously rude or impertinent behavior or speech. It is important to promote respectful and considerate interactions in all aspects of life, including the world of sommeliers, brewers, and hospitality as a whole.