As an expert sommelier and brewer, I understand the importance of responsible alcohol consumption and the impact it can have on society, especially when it comes to minors. At Total Wine, our policy is straightforward and strict: we do not sell to anyone under the age of 21. This policy is in place to ensure the well-being and safety of our community.
To enforce this policy, we have implemented measures to prevent minors from entering our store unaccompanied. We require anyone who appears to be under the age of 30 to provide a valid identification card to prove they are of legal drinking age. We understand that mistakes can happen, and age can be deceiving, so we take extra precautions to protect against any potential underage sales.
We believe that education and communication are key in promoting responsible alcohol consumption. We encourage parents and guardians to have open conversations with their children about the risks and consequences of underage drinking. By working together as a community, we can create a safer environment for everyone.
If you have any concerns or questions regarding our policy or any other matter related to Total Wine, our customer service team is here to assist you. We value your feedback and strive to provide the best possible experience for our customers. Whether you have inquiries about specific products, need assistance with an order, or want to provide feedback on your shopping experience, our customer service team is just a phone call or email away.
To contact Total Wine customer service, you can reach out through the following channels:
1. Phone: You can call our customer service hotline at [insert phone number]. Our dedicated team is available during business hours to answer your queries and address any concerns you may have. We understand that sometimes it's easier to have a direct conversation, and our team is trained to assist you promptly and efficiently.
2. Email: If you prefer written communication, you can send an email to [insert email address]. Our customer service representatives monitor this email address regularly and strive to respond to all inquiries within a timely manner. This allows you to provide detailed information or ask specific questions at your convenience.
3. Online Contact Form: Alternatively, you can fill out our online contact form on our website [insert website URL/contact page]. This form allows you to provide us with all the necessary details regarding your inquiry or concern. Our team will review your submission and get back to you as soon as possible.
We understand that every customer is unique, and we aim to provide personalized and attentive service to ensure your needs are met. Our customer service team is here to assist you with any issues or questions you may have, so don't hesitate to reach out.
At Total Wine, we take pride in being a responsible retailer and promoting the enjoyment of alcohol in a safe and legal manner. We appreciate your cooperation in upholding our policy of not selling to minors, as it is crucial to protect our community and prevent underage drinking.