Losing your Pilot Reward Card can be a frustrating experience, but there are steps you can take to protect your account balance and get a new card. Here’s what you need to do if you’ve lost your Pilot Reward Card:
1. Act quickly: As soon as you realize that your card is lost or stolen, it’s important to take action. The sooner you report it, the quicker you can protect your account balance and prevent unauthorized use.
2. Deactivate your lost card: To protect your account balance, you’ll need to deactivate your lost card. You can do this by calling Guest Services at 1-877-866-7378. They will be able to assist you in deactivating your lost card and issuing you a new one.
3. Provide necessary information: When you contact Guest Services, be prepared to provide them with your personal information, such as your name, address, and phone number. This will help them verify your identity and ensure that the new card is issued to the correct person.
4. Register your new card: Once you receive your new Pilot Reward Card, it’s important to register it. This can be done at an in-store kiosk, with a cashier at any Pilot or Flying J location, or online. Registering your card will ensure that you are eligible for all the rewards and benefits associated with the program.
5. Transfer your points: If you had accumulated points on your lost card, don’t worry, they can be transferred to your new card. Simply inform Guest Services about your previous account balance, and they will assist you in transferring the points to your new card.
6. Protect your new card: To prevent future loss or theft, it’s important to keep your new card in a safe place. Consider keeping it in a wallet or purse, rather than loose in your pocket or bag. Additionally, be cautious when sharing your card information with others and avoid leaving it unattended.
7. Enjoy the rewards: With your new Pilot Reward Card, you can continue to enjoy all the great rewards and benefits offered by the program. Whether it’s earning points on fuel purchases or accessing exclusive discounts, make the most of your membership.
Remember, losing your Pilot Reward Card is an inconvenience, but by taking prompt action and following the steps outlined above, you can protect your account balance and continue to enjoy the benefits of the program.