Can DoorDash or Instacart deliver cigarettes?

Answered by Paul Bowser

As an expert sommelier and brewer, I can provide some insights into the delivery of tobacco products through platforms like DoorDash or Instacart. It's important to note that the laws and regulations regarding the delivery of tobacco products can vary depending on the country, state, or even the specific city you are in. Therefore, it is crucial to familiarize yourself with the local laws and regulations before attempting to deliver tobacco products.

In many jurisdictions, the sale and delivery of tobacco products are heavily regulated, and age verification is a mandatory requirement. This means that if an order contains a tobacco product, you, as the delivery person, are responsible for verifying the age of the customer before handing over the tobacco product(s). In most cases, you can only deliver tobacco products to a customer if they are 21 years of age or older.

To verify the age of the customer, you should ask to see a valid ID. Acceptable forms of identification typically include government-issued IDs such as a driver's license, passport, or state-issued identification card. It is crucial to ensure that the ID is valid and has not expired.

When interacting with the customer, it is essential to handle the age verification process with professionalism and respect. Clearly communicate the reason for requesting their ID and explain that it is a legal requirement to verify their age before delivering tobacco products. Be prepared to face situations where the customer might be disappointed or frustrated, as they may not have been aware of the age verification process when placing their order.

While delivering tobacco products, it is important to adhere to all legal requirements and guidelines provided by the platform you are working with. Familiarize yourself with the specific policies and procedures they have in place for the delivery of age-restricted items. These platforms usually have guidelines to ensure that the delivery of tobacco products is conducted in a responsible and compliant manner.

In my personal experience, I have encountered situations where customers were surprised by the age verification requirement when ordering tobacco products. Some customers were not aware that delivery platforms would enforce age restrictions, while others simply forgot to have their ID readily available. It is crucial to handle these situations with empathy and understanding while maintaining compliance with legal requirements.

To summarize, DoorDash or Instacart can potentially deliver cigarettes or other tobacco products, but it is essential to comply with local laws and regulations. Age verification is a mandatory step, and you should request a valid ID to confirm the customer's age before handing over the tobacco products. Remember to familiarize yourself with the specific policies and procedures of the delivery platform to ensure a responsible and compliant delivery process.